At Florin, we are committed to providing high-quality products and a distinctive shopping experience. Due to the nature of our fresh rose and gift products, our exchange and return policy is subject to the following conditions:
First: Retrieval
The order cannot be refunded or returned after the order has been processed, prepared, or sent out for delivery.
Perishable products such as natural roses, plants, cakes and food products cannot be returned.
If there is an error from the store in the product received or the product arrives in a condition that does not match the order, please contact us within 24 hours of receipt, attaching photos that explain the problem.
Second: Replacement
The customer has the right to request a replacement product if it arrives damaged or substantially different from the description or image shown.
The request is reviewed by the customer service team, and if the problem is proven, appropriate compensation will be provided or the request will be re-executed at no additional charge.
Third: Amendments and Cancellations
The order can only be modified or cancelled before processing begins.
Once the order has been processed or executed, it cannot be cancelled or refunded due to the nature of the products, which are made and prepared specifically for each order.
Fourth: Important Notes
Some types of roses or packaging may vary slightly depending on seasonal availability while maintaining the same aesthetic value and product quality.
The store is committed to providing suitable alternatives when some items are unavailable, while maintaining the same level of design and quality.
communication
For inquiries or review requests related to exchange and return, please contact customer service via WhatsApp or Florin's official communication channels.
We are happy to serve you, and we thank you for your trust in Florin.
